Do you know the people that work for you?
I don’t mean a formal chat on the phone or even looking at them through the lens of your laptop camera. I mean really, truly getting to know them.
- Who they are.
- What they excel at.
- What makes them tick.
There are two types of people in this world. Those that are relational and those who are not.
I fall into the relational category, all thanks for my dazzling, extroverted personality. Honestly, I don’t understand the non-relational people. It isn’t how my brain operates. Nonetheless, I know that there are a lot of people out there that are more “director” style personalities.
One isn’t better than the other. Both have excellent qualities! Regardless of your personality type, it’s important that you get to know your virtual assistant.
When I started Priority VA, my vision was to create a business that is relationship based. I’ve found, the more I get to know my team members, the better we work together.
How can you do this when you work virtually? It’s easier than you might think.
Get to know each other on your weekly calls
When a new Client and Priority VA kick off, I ask them to schedule a weekly, non-negotiable check-in call. The purpose of the call is to keep you on the same page. Lines of communication stay open and you have conversations each week.
I’ve been told that some clients start their calls with,“Give me one good thing that has happened this week”. This gives your VA and team members an opportunity to share a little piece of their world. Something that is relevant to them.
I know it’s hard to believe, but your VA has other interests and people in their lives other than you. Let them share. You don’t have to be all business, all the time.
Listen to them, share in their excitement, then move along to business as usual. Your VA will feel valued!
Follow them on Social Media
I’m not a private person at all. If I have a thought, I tweet it, Instagram it, Facebook it. To the outside world, it’s a peek into my brain. (Scary, I know!)
Ask to follow your VA on Social Media. You’ll see pictures of their family, friends, outings and what they enjoy. You may find common interests, mutual friends and one more way to get to know each other.
My team and I are friends on social media. I love looking at their vacation pictures, weekend excursions and funny thoughts that pop in their heads. It makes me proud to see how the influence the world around them and to know that I get to spend my weekdays with them, growing by business is a thrill!
Give them a test
There are two tests that I feel is necessary when on boarding a new team member.
The first is the Gallup StrengthsFinder. Do you want your VA to operate in their strengths, then ask them to complete this test. I would rather pay a small fee to know what someone is capable of rather than spend time trying to push a square peg into a round hole.
The second is the 5 Love Languages. By asking your VA to complete this test, you’ll know the best way to show your appreciation. No sense wasting money on gifts if they could care less about them.
Results from this test will give you such great insight into their personality and how they feel loved. If you aren’t good at words of affirmation, but your VA NEEDS to know that they are doing a good job, then it’s time to brush up on your kindness vocabulary.
Remember, you should show appreciation to others in their love language, not your own.
Getting to know your VA on a personal level will not only help you get to know them, but it gives them an opportunity to know you, too. This will trickle into other facets of your business and will truly benefit you, your business and your brand.
Tell me… what is your communication style?